Dash Express PWS Returns Portal Privacy Policy
The Dash Express PWS Returns Portal is owned and managed by Dash Logistic Services Ltd (‘we’ or ‘us’ or ‘our’). When using this tool, we gather and process your information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your data.
1. Information We Collect
The information we collect when you use the PWS Returns Portal falls into two categories.
1.1 Information you provide us.
As this product is designed help you create returns, you need to provide us with the details of the consignment you wish to return and the address you wish it to be collected from.
1.2 Information we collect when you.
When you use the PWS Returns Portal, we collect information about how you use it to help keep the platform secure.
- Usage Information.We collect information about your activity on PWS Returns, including: Data Creation/Modification timestamps.
- Device Information. We collect information from and about the devices you use to access PWS Returns, including: Information about your connection, such as your IP address and browser type.
Cookies and similar technologies. Like many websites, we use cookies and similar technologies to collect website usage data. You can learn more about how we use cookies and similar technologies at: https://dashexpress.co.uk/cookie-information/.
2. How We Use Information
We use the information that we have as described below:
2.1 To prevent unauthorised access.
We use information we collect to monitor suspicious activity in order to suspend user in cases where we believe this is being used for malicious purposes.
2.2 Addition of new services & bug fixing
We use the information we collected to measure how many users are using our platform. This allows us to make continual improvements to the platform and to understand which features to develop further.
3. Sharing Information
Your information is shared with others in the following ways:
3.1 With APC.
When you create a return request, the details of the consignment are sent to APC (The Alternative Parcels Company Ltd) in order to manage the collection and delivery. For details on how they manage consignment information, please see: https://apc-overnight.com/site-information/privacy-policy/.
3.2 With service providers.
We may share your information with our hosting provider in order to assist with any potential performance issues and to ensure that adequate hardware resources are assigned to our server.
3.3 When required by law.
We may share your information with the relevant law enforcement agencies when required by law.
4. Data Retention
We store data until it is no longer necessary to provide our services.
We may need to keep certain information longer than our policies specify in order to comply with legal requirements and for safety and security reasons.
5. Your Rights
You have the right to access any information that we processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
6. Changes To This Privacy Policy
Any changes to our privacy policy will be posted on this page. This policy is version 1.0 was last updated on 19-03-2025.
7. Left Safe Collections
When a return parcel for submitted for collection is left safe by the customer, it is the customer’s responsibility until it has been collected by the driver.
8. How To Contact Us
We only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, you wish to exercise your rights as specified in this notice, raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us at:
Data Protection Officer
Dash Group (SW) Limited
Unit 2
Barncoose Industrial Estate
Redruth
Cornwall
TR15 3RQ
Tel: 01209 313130
Email: contact@thedashgroup.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office, using the contact details listed on their website at: https://ico.org.uk/global/contact-us/
